Shopify tracking – Track your Package live

Shopify order status tracking

Shopify is a Canadian multinational e-commerce marketplace that was started by Tobias Lutke and two other co-founders.

The world needs independent businesses and Shopify became the middleman to offer merchants a website and an app to sell their goods.

They serve over 175 countries and have approximately 3.6 million online stores running on their website.

Where is Shopify located?

Shopify was founded in 2006 and offers online shopping services to an international customer base. Their company’s headquarters is located in Ottawa, Ontario.

Is Shopify safe?

Yes, for the most part, it is a safe platform to use for both merchants and customers.

Customers have a safe and easy experience while shopping on the online platform. Their financial and customer data is relatively safe. Shopify has also invested in fraud protection as well as administrative protection.

While they have invested heavily to make their website and app safe, there have been some security breaches and safety concerns customers have raised.

In 2020, Shopify confirmed that they had been hacked and customer data was stolen. They claimed that the data stolen included names, addresses, and order details. They denied that sensitive information like credit and debit data was compromised.

Customers have complained that Shopify does not give full refunds on items and some online stores on their platform are fraudulent.

This is all good information to have to make informed decisions as to whether Shopify is right for you.

Does Shopify send a tracking number to the customer?

Once the order is placed, Shopify will process your order from their page. Once the Shopify store has done this, you will receive an email with your order details which should include a tracking number.

The two most important things to remember are your order number and email.

Customers can track their orders through their tracking numbers in any country or region.

How can I track my order status?

For order tracking, log in to the Shopify Store. On your login page, go to your order status page “My Account”. Under ” My Account” go to “Orders” and this should help with order tracking.

The order status page helps with order tracking because it has your order details.

An order number and a tracking number are two different entities.

An order number is a reference number that shows proof of purchase. If the customers’ package is lost, it can be used to reference the transaction between the customer and the seller.

A tracking number is a digital fingerprint that helps customers track their packages in any country or region. There are many order tracking options available to clients through Shopify.

The first option is to use the Shopify tracking page using your order details to track an order. The second option is to use third-party websites like Order Lookup which uses your order details to track your order status.

How do I customize my order status page on Shopify?

As a customer on Shopify, this option is not available to you.

As a merchant, you can customize your page to give options and messages based on what your customers want.

One customization is to allow your customers to track an order in real-time and get status updates after an order has been placed. When this feature is enabled, customers can add a phone number or an email to get real-time updates on their orders.

To enable this setting, go to your shopping admin, click “Settings” then “Check out.” Under “Customer Contact” check “Additional Contact Method” then click “Save”.

Another customization is that you can change the wording on links like point of sale support or media gallery support.

Does Shopify automatically confirm orders?

Shopify automatically confirms orders and gives order shipped notifications for all packages bought from their online store.

However, order out for delivery and shipment delivered notifications will only be automatic if sent through affiliate companies like USPS, UPS, FedEx, and Canada Post.

Customers can track their orders through the company page or company app.

How long does Shopify’s delivery take?

Order delivery depends on what shipping company you use. For example, UPS ground takes 1-5 business days to deliver a package. While DHL standard shipping takes 2-5 business days to deliver a package.

When picking a carrier service, find one that works for your individual needs.

What logistics does Shopify use?

Shopify uses logistics service Shopify shipping to send orders to their customers. Shopify shipping also uses affiliate shipping companies like USPS, UPS, DHL, and Canada Post. To track your order, go to their individual tracking page with relevant information to track your package.

After placing orders and shipping customer preferences come into play. International shipping depends on your geographic location, the type of carrier service you picked as well as the mail class chosen ( standard or express shipping).

What is their return policy?

Shopify has a great return policy model. If you would like to exchange or return an order, you have 30 days to do so within the date of purchase. You can exchange or return products for your money or store credit.

There are exceptions to the 30-day rule:

Goods that’s were discounted are final sale items and cannot be returned or exchanged. Returned items must still have their tags or come back in their original packaging.

Shopify ratings

Many rating websites have given Shopify a poor rating.

When it comes to customer support, customers have given the site 1 of 5 stars.

When it comes to products received, a large number of customers have given the site 2 of 5 stars. Recent reviews write that they have received inferior products and cannot get more than a 10 percent refund on items bought.

Some sellers have given Shopify a rating of 3 of 5 stars citing it is a great platform to sell your goods.

How do I contact Shopify?

For merchants; to get information on marketing sales and conversion, get support pricing, sales, and conversion orders or places to sell store merchandise contact Shopify through their community forums or page

For customers, to get information on order details and email discrepancies, conversion orders and shipping or app details contact Shopify on


Is Shopify safe to use?

While Shopify claims they are safe to use, they have a lot of negative reviews in terms of products, customer care, and refunds.

Does Shopify offer free shipping?

Free shipping depends on the merchants. Some merchants give free shipping on certain items while others do not.

Do they give free coupons and discounts?

Shopify does give discounts on certain goods but remember; discounted goods are final sale. They do not give free coupons.

What options are available to pay for my Shopify order?

You can pay for your order through universal systems like debit, credit, or Paypal.

Is sale support Shopify English-based?

Yes, customer care is in English. Please note they do not have a number you can call them on. Sales support is usually given through their FAQ section on

Can I try Shopify for free?

Yes, you can try them for free for 14 days.

Scroll to Top