Americanas Tracking – Support and delivery time forecast for Americanas

Americanas Tracking: Shipping, Return Policy and Customer Service

Americanas is one of the biggest online e-commerce shopping platform in Brazil. It was founded in the year 2000 by its parent company Lojas Americanas, the leading e-commerce site in Brazil. In 1929, six people came to Brazil and started a new type of retail store in the Brazilian market, known as Lojas Americanas.

The company’s headquarters is situated in Rio De Janeiro. Lojas Americanas started establishing themselves a retail e-commerce store and begin selling their packages online. The customers were able to find almost every package on their store with all rights reserved. This online site, Lojas Americanas, made around $4.5 billion of revenue with a net profit of $18 million in 2019 through advertisements and sales.

Americanas Tracking History- Lojas Americanas

From their humble beginnings in Rio, Americanas have grown to be one of the top brands in the world. In 2001, they had 80,000 products on their site. Today they have more than 7 million products on their website. They sell almost anything you can think of. Whether it’s shoes, shoes for men, women, babies or pets, pet toys, household items, kitchen utensils, bags, watches, perfumes, wallets, cellphones, laptops, books and video games, you name it and they probably have it. They also sell items that are not found in retail stores. Even though Americanas are a Brazilian company, they ship their items to all over the world.

Americanas Distribution and Reach in E-Commerce Business

The company started as an online store selling exclusively limited items, but now the company has expanded their operations into the retail stores. They sell clothing, shoes, furniture, and fashion accessories. There are 2,948 locations in which they can be found in Brazil.

They are able to reach more customers due to their communication through social media, internet, direct mail and other advertising. Amazon owns 1% of Lojas Americanas. Currently, they own Amazon Brazil, Amazon Commercial Latin America and Amazon Venezuela. In 2007, they acquired Zappos which now has 5,300 employees and a $1.8billion yearly revenue.

The Americanas Shipment Process

Americanas also do international shipping for some of their products that meets the company’s requirements. They ship their order internationally including countries like North America and Europe. They also provide Americanas tracking feature to track your package. Their shipment also includes countries like Canada, China, Japan, and other east Asian countries. For shipment purpose in other countries, it uses air and sea routes for delivery services. If compared to other e-commerce giants like Amazon, the Americanas has a slower delivery time.

Americanas Tracking Return Policy

Americanas offers a 7-day return policy. If you are not happy with your order, you can return it within 7 days of receiving it and receive a full refund. However, if you are unable to return it to the Americanas store then you have to return it to a brick or mortar store and make arrangements to have it refunded.

Comparing Amazon and Americanas Return Policies

As Amazon is a market leader of online retail, its returns policy is definitely unmatched. This is due to its comprehensive policy, which is available on their Amazon website. Customers can return products within 1-day for free or for a return within 30 days with a refund or exchange for the exact same product, if they are satisfied.

Americanas Tracking Shipping Costs

The Americanas service and shipping costs depends upon the products, categories, and the location of the delivery. For Brazil, for example, the cost status is low as compared to the United States or Canada. In the company’s website, the cost for normal deliveries in the US may charge up to $35.

Americanas Customer and Delivery Services

In addition to their friendly customer service, Americanas has a program that allow customers to ship their orders for free, there is no minimum or maximum weight, customers can track their orders and also get notifications for updated information. When a customer places an order, an additional free pickup slot is included in their online checkout. Americanas has a customer service department that’s available online 24/7. Customer service representatives are available by phone, email and social media. When there is an issue that a customer needs to report, the customer service representative must contact that person as soon as possible.

  • Phone: 4003 – 4848 / 0800-229-4848
  • Other Regions: 021 11 4003-1000

Here are the Email contacts:



E-commerce is the fastest growing sector in the retail industry. Online retail has grown in popularity over the years and has become the go-to shopping destination for consumers around the globe. Americanas is growing currently and becoming one of the largest online retailer market in Brazil which generates almost half of the revenue generated by all online retailers. The company is constantly innovating and improving the customer experience through it’s latest products. They are able to keep up with ever changing trends and constantly introduce new products into the store. The amount of internet users in the world is expected to increase from the present 7 billion to over 9 billion by 2050.

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